Daily Operations SOP – A Complete Guide for Smooth Hotel Management

In the hospitality industry, consistency is the key to delivering exceptional guest experiences. A well-structured Daily Operations SOP (Standard Operating Procedure) ensures that every department functions smoothly, staff members perform tasks with clarity, and guests receive the highest level of service from the moment they arrive to the time they depart.

1. Purpose of Daily Operations SOP

The goal of a Daily Operations SOP is to:

• Maintain uniformity in service delivery

• Ensure smooth coordination between departments

• Improve staff efficiency and accountability

• Reduce service errors and guest complaints

• Enhance operational productivity and resource management

2. Key Areas Covered Under Daily Operations SOP

A. Front Office Operations

• Verify room availability and manage daily occupancy reports

• Ensure smooth check-ins and check-outs

• Handle guest inquiries and complaints promptly

• Maintain guest folios, billing accuracy & transaction posting

• Manage daily shift briefing and handover reports

B. Housekeeping Operations

• Morning briefing and team allocation

• Check vacant rooms, occupied rooms, and departure rooms

• Ensure timely room cleaning and turn-down services

• Conduct floor inspections and update room status on PMS

• Maintain linen inventory, cleaning supplies, and equipment

C. Food & Beverage Operations

• Dining area setup and hygiene checks

• Kitchen mise-en-place preparation

• Maintain service quality and timely order delivery

• Stock verification for ingredients, beverages & bar items

• Buffet arrangement, refilling, and closing procedures

D. Engineering & Maintenance

• Daily preventive maintenance checks

• Attend to guest room complaints and repair requests

• Monitor hotel equipment like HVAC, elevators, boilers, DG sets

• Maintain maintenance logs and report potential hazards

E. Security & Safety

• Monitor CCTV surveillance

• Conduct patrolling of hotel premises

• Record visitor entry & contractor details

• Maintain fire safety equipment & emergency exits

• Ensure compliance with hotel safety policies

3. Daily Reports to be Generated

• Occupancy Report

• Night Audit Report

• Room Status Report

• Housekeeping Snag List

• F&B Consumption Report

• Maintenance Log Sheet

• Security Incident Report

These reports help management monitor hotel performance and handle any operational gaps.

4. Staff Grooming & Conduct

• Proper uniform and grooming standards

• Punctuality and time-management

• Positive body language and polite communication

• Daily briefing to update team on VIP arrivals, special events & issues

5. Importance of Daily Operations SOP

Implementing a Daily Operations SOP ensures:

• Smooth coordination among teams

• Better guest experience & repeat business

• Faster issue resolution

• Reduced operational costs

• Enhanced brand reputation

A well-defined Daily Operations SOP forms the backbone of efficient hotel management. It guides the staff, enhances productivity, and creates seamless experiences for guests. Hotels that follow strict SOP structures always stand out for their professionalism and service excellence.