Hospitality SOP's

In today’s competitive hospitality industry, practical exposure is just as valuable as theoretical knowledge. A Hotel Experience-Certificate  represents more than a piece of paper—it is proof of hands-on learning, professional growth, and real-world understanding of hotel operations. Whether earned through an internship, training program, or short-term placement, this certificate plays an important role in shaping a student’s or beginner’s career in hospitality. What Is a Hot

In the hospitality industry, the terms “management”  and “franchise”  are often used interchangeably, but they represent very different business models. Understanding the difference is crucial for hotel owners, investors, and operators  to make informed decisions about revenue, brand control, and operational responsibilities. This post explains the key differences between hotel management and franchise models , their advantages, disadvantages, and best use cases. 1. What Is H

In today’s hospitality industry, online bookings through OTAs, GDS, and direct channels  form a significant portion of hotel revenue. Efficient use of a Channel Manager  is crucial to manage rates, availability, and prevent overbooking. A properly configured system ensures real-time updates, rate parity, and seamless guest experience . This post explains what a channel manager is , why it is important, and provides a step-by-step configuration guide for hotels . What Is a Cha

Online Travel Agencies (OTAs) such as Booking.com , MakeMyTrip, Expedia, Agoda, and Goibibo contribute a significant share of hotel room revenue. A clear OTA Reservation Handling SOP  ensures accurate bookings, prevents revenue loss, avoids overbooking, and delivers a smooth guest experience. This post explains step-by-step OTA reservation handling procedures , roles & responsibilities, and best practices for hotels. Objective of OTA Reservation Handling SOP Ensure accurate b

In today’s hospitality operations, clear reservation communication  is critical—especially for advance payment and non-refundable bookings . Well-defined email templates help hotels avoid disputes, ensure payment compliance, and maintain transparency with guests, corporates, and travel partners. This post covers: Advance payment & non-refundable reservation confirmation emails Booking amendment email formats Booking cancellation email formats Best practices for hotels What Is

A clear and well-written hotel room reservation email  plays a vital role in confirming bookings, avoiding misunderstandings, and creating a positive first impression. Whether the email is sent to a guest, corporate client, or travel agent, a standardized format ensures accuracy, professionalism, and trust . This post explains what a hotel reservation email is , its key elements, and provides multiple email formats  for practical use. What Is a Hotel Room Reservation Email? A

An Apology Letter  is a formal or informal written communication used to express regret , take responsibility for a mistake, and rebuild trust. In hotels and corporate environments, apology letters play a crucial role in maintaining professionalism, employee relations, and guest satisfaction . This post explains what an apology letter is , when it should be used, and provides standard formats  for different situations. What Is an Apology Letter? An Apology Letter  is a writte

An Appointment Letter  is one of the most important documents in the employee lifecycle. It formally confirms employment terms, protects both employer and employee, and serves as a legal and HR reference. In hotels and corporates, a clear appointment letter ensures transparency, compliance, and professionalism. This post explains what an appointment letter is , its key components, and provides standard formats  for hotel  and corporate  use. What Is an Appointment Letter? An

Proper documentation is the foundation of professional HR practices. Two of the most important documents in an employee lifecycle are the Joining Letter  and the Resignation Letter . Clear formats help avoid disputes, ensure compliance, and maintain a positive employer–employee relationship. This post explains what these letters are , when they are used , and provides standard formats  that can be customized for hotels and corporate organizations. What Is a Joining Letter? A

As hotel businesses expand from single properties to multi-hotel portfolios , the role of the Corporate General Manager (CGM)  becomes critical. This position bridges owners, brand standards, and property-level General Managers , ensuring consistent performance, profitability, and growth. This post explains the responsibilities, reporting structure, KPIs, and salary range  of a Corporate General Manager in the hospitality industry. Who Is a Corporate General Manager? A Corpor

When booking a hotel, guests often see abbreviations like BB, HB, B&B, or FB . These terms define meal plans  and directly affect room pricing, guest expectations, and hotel revenue. Understanding these plans is essential for guests, hotel staff, and sales teams. This POST explains what BB, HB, B&B, and FB mean , their inclusions, differences, and best use cases. What Are Hotel Meal Plans? Hotel meal plans indicate which meals are included in the room tariff . They help: Gues

In hotels, guest privacy is as important as cleanliness and service. One small but powerful tool that helps maintain this balance is the DND card . Though simple, improper handling of DND (Do Not Disturb) can lead to guest dissatisfaction, safety concerns, or revenue loss. This post explains what a hotel DND card is , its purpose, standard operating procedures, and best practices. What Is a Hotel DND Card? A Hotel DND card (Do Not Disturb card)  is a signage placed on a guest

Housekeeping is the backbone of hotel operations . Efficient shift-wise job allocation  ensures clean rooms, happy guests, controlled costs, and motivated staff. Poor planning leads to room delays, overstaffing, and guest complaints. This post explains housekeeping job allocation by shift , covering roles, responsibilities, manpower ratios, and best practices for budget, midscale, and luxury hotels . Objectives of Shift-Wise Housekeeping Allocation Ensure timely room readines

n hospitality, revenue is seasonal—but overhead is permanent . Hotels that succeed long term don’t just grow topline revenue; they follow clear, enforceable SOPs to control overhead costs  without compromising guest experience. This post outlines practical Hotel Overhead Reduction SOPs  that can be implemented across budget, midscale, upscale, and luxury hotels . Objective of Overhead Reduction SOPs Control fixed and indirect costs Improve GOP & Net Profit Ensure accountabili

Every hotel category faces different overhead challenges . What is acceptable in a luxury hotel becomes a profit killer in a budget hotel. Understanding category-wise overhead leakages  helps owners and management teams take targeted corrective action  instead of blanket cost cutting. This guide explains the top 20 overhead leakages , mapped across hotel categories . What Are Overhead Leakages? Overhead leakages are unnecessary, inefficient, or uncontrolled indirect costs  th

In today’s competitive hospitality environment, profitability depends more on cost control than revenue growth . While room rates and occupancy fluctuate, overheads remain constant —silently eroding margins if not audited regularly. A structured overhead audit helps hotels identify leakages, improve cash flow, and protect GOP. This guide covers a complete hotel overhead audit checklist  and the top 10 overhead leakages  commonly found in hotels. What Is a Hotel Overhead Audit

Running a hotel profitably is not just about increasing occupancy or room rates—it’s equally about controlling overhead costs . Many hotels lose significant profit due to unmanaged fixed and indirect expenses. Understanding hotel overhead and learning how to reduce it strategically is essential for long-term sustainability. What the Excel Sheet Will Include (Preview) Sheet 1: Monthly Overhead Control Department Expense Head Budget (₹) Actual (₹) Variance Variance % Responsibi

A hotel General Manager (GM) cannot manage performance without accurate and timely reports. Hotel GM reports  act as the control dashboard of the property, providing visibility into revenue, costs, operations, guest satisfaction, and compliance. This post explains what reports a hotel GM should review daily, weekly, and monthly , and how these reports support better decision-making and profitability. Why GM Reports Are Critical in Hotel Management Enable informed business dec

A monthly marketing calendar provides clarity, consistency, and control  over all sales and marketing activities. Benefits: Planned promotions instead of last-minute discounts Better coordination between sales, marketing & operations Controlled marketing spend Measurable performance tracking Improved ROI on campaigns A calendar turns marketing into a system , not an expense. Hotel Monthly Marketing Calendar (12-Month Plan) JANUARY – New Year & Corporate Push Focus:  Corporate

In today’s competitive hospitality market, hotels cannot rely on ad-hoc promotions or random sales calls. Success depends on structured monthly marketing calendars  and professional corporate sales pitch decks , supported by clear budgets, defined responsibilities, and measurable KPIs . Structure of an Effective Monthly Marketing Calendar 1. Activity Planning (What to Do) Each month should clearly define: Room promotions Corporate sales activities OTA campaigns Digital market