Hotel GM Reports: A Complete Guide to Daily, Weekly & Monthly Management Reporting

A hotel General Manager (GM) cannot manage performance without accurate and timely reports. Hotel GM reports act as the control dashboard of the property, providing visibility into revenue, costs, operations, guest satisfaction, and compliance.

This post explains what reports a hotel GM should review daily, weekly, and monthly, and how these reports support better decision-making and profitability.

Why GM Reports Are Critical in Hotel Management

• Enable informed business decisions

• Identify revenue leakage & cost overruns

• Improve accountability across departments

• Track KPIs & performance trends

• Support owner & brand reporting

• Ensure compliance & audit readiness

What gets measured gets managed.

Daily Hotel GM Reports

Daily reports focus on operational control and immediate action.

1. Daily Revenue Report

• Room revenue

• F&B revenue

• Banquet & other income

• Total revenue vs budget

Purpose: Monitor daily cash flow and sales performance.

2. Occupancy, ADR & RevPAR Report

• Occupancy %

• Average Daily Rate (ADR)

• Revenue per Available Room (RevPAR)

• Pickup & forecast

Purpose: Evaluate room revenue efficiency.

3. Daily Business on the Books (BOB)

• Arrivals & departures

• VIP & group arrivals

• Corporate vs OTA mix

• Cancellations & no-shows

Purpose: Prepare teams for the day’s business.

4. Cash & Credit Report

• Cash collections

• Credit card settlements

• City ledger outstanding

• Advance payments

Purpose: Maintain financial discipline.

5. Guest Feedback & Complaint Report

• Online reviews

• In-house complaints

• Resolution status

Purpose: Protect guest satisfaction and reputation.

Weekly Hotel GM Reports

Weekly reports analyze trends and performance gaps.

1. Sales & Marketing Performance Report

• Corporate sales calls

• Contracts signed

• Campaign performance

• Booking source analysis

2. Departmental Cost Control Report

• Food cost %

• Beverage cost %

• Payroll cost %

• Utility consumption

Purpose: Identify cost deviations early.

3. Manpower & Productivity Report

• Staff attendance

• Overtime hours

• Productivity ratios

4. Maintenance & Asset Status Report

• Pending maintenance jobs

• Equipment breakdowns

• AMC compliance

Monthly Hotel GM Reports

Monthly reports guide strategic and owner-level decisions.

1. Monthly P&L Statement

• Revenue vs budget

• Department-wise profit

• GOP & NOI

2. Revenue Analysis Report

• Segment-wise revenue

• ADR & RevPAR trends

• Channel contribution & commission

3. Cost & Inventory Audit Report

• Food & beverage inventory variance

• Store audits

• High-value item consumption

4. Guest Satisfaction & Reputation Report

• Average review score

• NPS

• Repeat guest ratio

5. Compliance & Statutory Report

• FSSAI

• Fire & safety

• Labour law compliance

• License renewals

Ideal GM Reporting Dashboard (KPIs)

A GM dashboard should track:

• Occupancy %

• ADR & RevPAR

• Total Revenue

• GOP %

• Food cost %

• Payroll %

• Guest satisfaction score

Common Mistakes in GM Reporting

❌ Too many reports without clarity

❌ Delayed or inaccurate data

❌ No action plan after review

❌ Weak departmental accountability

❌ No owner-level summary

Reports must lead to action, not just filing.

Best Practices for Effective GM Reporting

✔ Standardized formats

✔ Automated PMS & POS integration

✔ Daily review meetings

✔ Clear responsibility ownership

✔ Monthly performance reviews with owners

Hotel GM reports are the control system of a hotel business. When designed correctly and reviewed consistently, they help the GM balance revenue growth, cost control, service quality, and compliance.

At County Park & Suites, we design custom GM reporting formats, dashboards, SOPs, and performance review systems that enable hotel leaders to manage efficiently and profitably.

Strong reporting builds strong leadership.

Monthly GM Summary & Owner Report – Budget, Midscale & Luxury Hotels

1️⃣ Budget Hotel – Monthly GM & Owner Report

Focus on:

• Occupancy %

• ADR & RevPAR

• Room + F&B Revenue

• Payroll % (tight control)

• Food Cost %

• GOP %

• Guest satisfaction

• GM & Owner remarks

2️⃣ Midscale Hotel – Monthly GM & Owner Report

Focus on:

• Balanced ADR growth

• Revenue mix

• Cost efficiency

• GOP improvement

• Brand & service consistency

3️⃣ Luxury Hotel – Monthly GM & Owner Report

Focus on:

• High ADR & RevPAR

• Guest experience score

• Service quality indicators

• Cost vs experience balance

• Owner-level strategic remarks

Each sheet will be:

• Print-ready

• Editable

• Owner-presentation friendly

• SOP-aligned

• Suitable for monthly review meetings