Hotel Housekeeping Snag Report Format

In any hotel, maintaining rooms, public areas, and facilities in top condition is essential for guest comfort and safety. A Housekeeping Snag Report plays a critical role in identifying, recording, and resolving maintenance issues quickly and efficiently. It serves as a communication bridge between the housekeeping and engineering/maintenance departments.

What is a Housekeeping Snag Report?

A Snag Report (also known as a Maintenance Request Report) is a document used to report:

• Damages

• Malfunctions

• Repairs needed

• Broken fixtures

• Electrical/Plumbing issues

• Furniture or equipment defects

It ensures that the maintenance team is notified on time and problems are fixed before they affect guest experience.

Importance of a Snag Report in Housekeeping

1. Ensures Preventive Maintenance

Identifies issues early before they turn into major repairs.

2. Improves Guest Satisfaction

Quick resolution of room problems reduces guest complaints.

3. Enhances Safety Standards

Fixes hazards like loose fittings, leakages, and electrical issues.

4. Boosts Interdepartmental Communication

Provides a clear record of who reported the issue and when.

5. Helps in Asset Management

Maintains a log of repeated damages or equipment performance.

When Should a Snag Report Be Used?

Housekeeping staff should fill a snag report when they identify:

• Broken lights, lamps, switches

• AC not cooling / noisy

• Toilet flush not working

• Shower leakage

• Broken glass, tiles, or mirrors

• Torn curtains or upholstery

• Furniture damage

• TV/Remote not working

• Safe, kettle, or minibar issues

• Door lock malfunction

Standard Snag Report Format (Hotel Use)

Housekeeping Snag Report

Field	Details
Date	___________
Room / Area Number	___________
Type of Issue	Electrical / Plumbing / Carpentry / HVAC / Furniture / General
Description of Problem	__________________________________________
Reported By (HK Staff Name)	___________
Time Reported	___________
Priority Level	High / Medium / Low
Assigned To (Maintenance Staff)	___________
Action Taken / Remarks	__________________________________________
Completion Date & Time	___________
Verified By (Supervisor)	___________

Guidelines for Using the Snag Report

1. Be Specific

Clear descriptions help maintenance understand the issue faster.Example: Instead of “AC not working,” write “AC cooling very low; thermostat not responding.”

2. Report Immediately

Snags found during room cleaning or guest checkout should be reported instantly.

3. Prioritize Issues

Safety and guest-critical issues should be marked High Priority.

4. Update After Completion

Maintenance team must update the status and return the form.

5. Maintain a Snag Logbook

A centralized tracker helps identify recurring issues and perform preventive maintenance.

Benefits of Digital Snag Reporting

Many hotels now use:

• PMS systems

• Housekeeping software

• Mobile apps

Advantages include:

• Real-time updates

• Faster communication

• Photo upload options

• Automated alerts

• Reduced paperwork

The Housekeeping Snag Report is an essential tool for maintaining high standards of cleanliness, safety, and guest satisfaction. A clear and organized snag reporting process ensures quick action, minimizes downtime, and helps hotels maintain their property in perfect condition.