Hotel Housekeeping SOPs

Hotel Housekeeping SOPs

1. General Guidelines

• Housekeeping staff must report on time in proper uniform with name badges.

• Maintain personal hygiene and grooming standards.

• Treat guests and their belongings with respect.

• Report any damaged or missing items immediately to the supervisor.

• Ensure proper use of cleaning chemicals and equipment.

2. Room Cleaning SOP

Frequency: Daily (Check-out & Check-in), Periodic deep cleaning.

Steps:

Preparation:

• Gather all cleaning supplies and equipment.

• Knock on the guest room door and announce: “Housekeeping, may I clean the room?”

• Wait for response or use master key if room is vacant.

1. Cleaning Process:

   • Remove used linen, towels, and trash.

   • Dust and wipe furniture, fixtures, and surfaces.

   • Vacuum carpets and mop floors.

   • Clean bathroom: sanitize toilet, sink, shower, and floor.

   • Replenish toiletries, towels, and amenities.

   • Check for maintenance issues (leaks, bulbs, etc.) and report.

   
   

2. Finishing Touches:

   • Make the bed properly.

   • Arrange furniture neatly.

   • Ensure the room smells fresh.

   • Leave the door properly locked and key in designated place.

   
   

3. Public Area Cleaning SOP

Areas: Lobby, corridors, elevators, restrooms, staircases.

Steps:

• Sweep and mop floors regularly.

• Dust all surfaces, railings, and decorative items.

• Clean glass doors, windows, and mirrors.

• Ensure garbage bins are emptied regularly.

• Check restrooms frequently and refill supplies.

4. Laundry SOP

• Sort laundry by color and type.

• Pre-treat stains before washing.

• Follow proper washing cycles and detergent usage.

• Fold and store linens correctly.

• Maintain inventory of linens and notify when stock is low.

5. Inventory Management SOP

• Keep track of cleaning supplies, toiletries, and linen stock.

• Perform weekly inventory checks.

• Requisition items before stock runs out.

• Store chemicals safely with labels and instructions.

6. Safety & Hygiene SOP

• Use gloves and masks when handling chemicals.

• Follow Material Safety Data Sheet (MSDS) instructions for chemicals.

• Report accidents immediately.

• Keep emergency exits and fire extinguishers accessible.

• Handle sharp objects carefully.

7. Lost & Found SOP

• Collect any items left behind by guests.

• Record items with date, room number, and description.

• Store in a secure lost and found area.

• Follow hotel policy for returning items to guests.

8. Room Inspection & Quality Check SOP

• Supervisors inspect rooms after cleaning.

• Ensure cleanliness standards are met.

• Provide feedback to staff for improvement.

• Maintain daily cleaning checklist records.

9. End of Day SOP

• Return all cleaning equipment to storage.

• Dispose of waste properly.

• Complete housekeeping logbooks.

• Report any issues or maintenance needs.