Room Service Order Register | KOT Book | Party Consumption Sheet

In the hospitality industry, smooth operations and accurate documentation are the backbone of excellent guest service. From in-room dining to restaurant kitchens and banquet events, maintaining proper registers and control sheets ensures efficiency, accountability, and guest satisfaction. Three essential operational tools every hotel must use are the Room Service Order Register, KOT Book (Kitchen Order Ticket), and Party Consumption Sheet.

1. Room Service Order Register

The Room Service Order Register is used to record all food and beverage orders placed by guests for in-room dining. It acts as a control document between the Front Office, Room Service staff, Kitchen, and Accounts department.

Key Details Recorded:

• Date and time of order

• Room number & guest name

• Order details (food & beverages)

• Quantity and price

• Mode of payment (room charge / cash)

• Staff name and signature

• Delivery time & guest confirmation

Importance:

• Ensures accurate billing and posting to guest folios

• Reduces chances of order mismatch or revenue loss

• Helps monitor room service sales and peak hours

• Improves coordination between kitchen and service staff

2. KOT Book (Kitchen Order Ticket)

The KOT Book is a vital document used in hotel restaurants, bars, room service, and banquets. It serves as an official instruction slip from service staff to the kitchen for food preparation.

Common Information on a KOT:

• KOT number (serial control)

• Date and time

• Table number / Room number / Event name

• Items ordered with quantity

• Special instructions (less spicy, allergies, etc.)

• Steward/waiter name

Types of KOT:

• Food KOT – For kitchen preparation

• Bar KOT – For beverage service

• Cancel KOT – For canceled items with approval

Benefits:

• Avoids confusion and order duplication

• Ensures proper food preparation standards

• Acts as a revenue and audit control tool

• Supports smooth kitchen workflow

3. Party Consumption Sheet

The Party Consumption Sheet is used during banquets, conferences, weddings, and corporate events. It tracks actual food and beverage consumption against the agreed package or billing terms.

Details Included:

• Event name & date

• Host/company name

• Guaranteed pax vs actual pax

• Food & beverage items served

• Extra items consumed

• Rate and total amount

• Authorized signature

Why It’s Essential:

• Ensures accurate billing after the event

• Controls food cost and inventory usage

• Prevents disputes with clients

• Provides transparency between Banquet Sales, F&B, and Accounts

Importance of These Registers in Hotels

Using standardized registers and sheets ensures:

• Better operational control

• Accurate revenue tracking

• Improved inter-department coordination

• Compliance with audit and SOP requirements

• Enhanced guest satisfaction

At County Park & Suites, maintaining proper documentation reflects our commitment to professional service standards, transparency, and operational excellence.

The Room Service Order Register, KOT Book, and Party Consumption Sheet may seem like simple tools, but they play a critical role in hotel operations. When used correctly, they help hotels deliver seamless service, maintain financial accuracy, and uphold brand standards.

Whether you operate a boutique hotel or a large hospitality brand, implementing these essential registers is key to successful food and beverage management.